COVID policy update

In compliance with guidelines provided by Canadian public health authorities in response to the spread of COVID-19, we have made adjustments to our clinic procedures in order to further protect our clients, staff and overall community. Our hearing clinics are now offering essential services by appointment only. Walk in service is not available. Our available appointment hours are 9 to 2 pm. 

This page will not be updated. Updates are found on our Facebook page:

This policy is in effect from closure to the public for walk-in, non-emergent services Thursday March 26 to Tuesday April 14, 2020, until further notice. 

Please call the office at 780-750-4327 or for emergency cases only call 780-215-5366. 

We can also schedule remote phone, Skype, FaceTime or other video call appointments. Please ask for this when you call if you are inclined to schedule with us remotely. 

Some examples of emergency services include if you are at risk losing job due to malfunctioning hearing aids or if you are dependent on existing hearing aid function, medically emergent care required by a physician or ENT, which may include but not be limited to sudden sensorineural hearing loss, an imminent ENT appointment requiring an updated test, or an urgent physician request that will be seen at the clinician’s discretion.


Essential appointments only: Emergency repairs or assistance on hearing devices for those reliant on them for communication; Hearing assessments prior to immediate ENT surgery; Non-emergency appointments will be rescheduled.

Health and safety in our clinics.

We want to assure you that, as a health care provider, we have an elevated level of hygiene and sanitization practices in our clinics and we are also taking further precautions to keep our clients and staff safe. We have increased our already elevated sanitization practices in clinics. We are limiting the amount of people in clinics at a time

Clinic doors will be locked when possible to limit walk in traffic as a social distancing precaution. Clinic practices have been adapted to enable social distancing. Team members who are unwell or have flu-like symptoms are in 14-day self isolation. Please use these best practices if you are in one of our clinics for an emergency appointment. 

This includes everyone’s responsibility to protect  yourself: use other methods of greeting than handshakes, wash your hands with soap and warm water for at least 20 seconds, avoid touching your face, cough/sneeze into your elbow instead of your hands.  

As for protecting others, follow the advice of public health authorities on social distancing, stay home if you are feeling unwell or have flu-like symptoms, except to get medical care, and clean and disinfect surfaces that are regularly touched.

Clients who have traveled recently

If you have travelled outside of Canada in the last 14 days, please follow Public Health directions for 14-day self-quarantine prior to your appointment. 

We apologize for the inconvenience.

We understand the increased concerns of the COVID-19 virus, and we want to let you know that the wellbeing and safety of our clients and employees is our top priority. We continue to follow all provincial and federal health agency directions and adjust our operations accordingly. 

Please check our Facebook Page regularly for the most current information and clinic availability.

Credit to Connect Hearing for the fundamental message in this page. 

© Ossicle Hearing Inc., 2016-2020 | audiology fort mac email | Phone 780-750-4327 | Fax 780-757-4792