Hearing Aids

Roger Personal - Certified!

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We are a Roger Certified Provider with additional training, support and lower prices for all personal Roger attachments to hearing aids. Roger works to enhance speech 20dB above noise, is self-levelling and automatic. It requires a Roger Transmitter and Receiver. It works with any brand of hearing aids that can usually only give up to 8 dB signal to noise ratio enhancement.

Best Hearing in Noise, Guaranteed.

picture of a roger x receiver with direct audio input to any device able to connect to this type of input

This article was adapted from the Canadian Hard of Hearing Association North Shore Branch June Newsletter, and written by Hugh Hetherington (Issue 93, June 2016)


Roger That!

Roger is a military term with the meaning “message received and understood,” a phrase that has special meaning to those who are hard of hearing. Many of you will recognize that often the message is neither heard or understood and sometimes is heard and misunderstood. The Roger system is also Phonak’s replacement technology for its earlier and very successful series of FM and Dy- namic FM products which included their EasyLink, SmartLink, and ZoomLink. Dan made the point that the new Roger system is not FM or Frequency Modulation, but rather DM or Digital Modulation. It operates in the 2.4 GHz ISM band, the same fre- quencies used for WiFi, Bluetooth, baby monitors and other systems. This is a global band dedicated to industry, science and medicine and can be used freely worldwide.

The Roger system, however, uses intelligent adaptive protocols and allows for ultra-low acoustic de- lay and reliable long range broadcast. It uses minia- ture receivers and provides for confidential transmission. This means that the transmission between transmitters and receivers cannot be intercepted by other systems and privacy is guaranteed. This was not the case with FM transmission, which only needed a receiver tuned to the same transmitting fre- quency in order to intercept transmission.

a picture of a graph showing 62% improved speech recognition with the roger system and a 54% improvement over traditional FM signals  and a 35% improvement over dynamic FM signals.

The main advantage to Roger technology is due to its intelligent adaptive protocols in which the audio signals are sampled and digitized and sent as packages. Studies have shown that for a hard of hearing person to hear reliably in a noisy environment a +10 dB signal to noise ratio (SNR) must be maintained. With Phonak’s previous Dynamic FM system this was achievable but diminished as the noise level increased. With the Roger system this SNR was dra- matically improved. With Roger, the louder the noise, the greater the improvement in SNR. As for understanding speech in noise, which was one of Phonak’s primary goals in developing the Roger system the results were impressive as demonstrated in figure 1 which shows how the hearing impaired listeners with Roger are able to understand up to 62% better than even those with normal hearing and in figure 2 which shows a comparison of speech un- derstanding by percent correct comparing FM, Dy- namic FM and Roger. This clearly shows that the higher the noise level the greater the advantage with Roger.

picture of 3 roger pens, in blue, silver and red

The microphone for the Roger system is the Roger Pen, so called because it looks like a pen. There are two versions, the Roger Pen (original) and now a newer version, the EasyPen. Both versions of the Pen feature an accelerometer which is a component that measures accelerations in three dimensions (X, Y and Z). The accelerometer informs the Roger Pen continuously about its orientation with respect to the direction of gravity. It also tells the Roger Pen if it is accidentally dropped. Should this happen in use, the listener does not receive a “bang” in the ear when it hits the floor or table. The microphone momentarily shuts off when it senses this falling movement. Accelerometers are used in other applications, such as, smartphones. In the smartphone application, for instance, it allows for pictures to be automatically rotated so they are dis- played in the proper orientation and never upside down. The Roger Pen also attenuates loud transient signals like clapping or tapping or knocking on the table. In addition, it attenuates noises generated by touching and rubbing on clothes as well as wind noise.

In the Roger Pen, the accelerometer allows the microphone to automatically adapt to one of three modes.

(1) Interview style. This is when the pen is held in the hand and pointed towards a speaker. In this mode, in a noisy environment, the speaker’s voice can be filtered out from the background noise. In a quiet environment, soft voices or speakers further away are automatically closed-up and the acoustically perceived distance can be reduced up to 75%.

(2) Conference style. This mode is automatically selected when the Roger Pen is placed flat on a table. In this mode there are again two situations. In a quiet situation, the Pen will go into omnidirectional mode and pick up sounds from all around. In noise, the Pen automatically activates its beam former and picks up the voice of whoever is speaking.

(3) Lanyard mode. This is for listening to a single speaker. In this mode, a voice activity detector attenuates the microphone when the talker is not speaking. This mode is useful when out walking with a partner or having someone who is giving a lecture wear it around the neck.

These three modes operate the same in both the full version of the Roger Pen and the EasyPen. In the full version, however, it is possible to lock the microphone orientation so that it remains in that mode until unlocked. This gives the advantage that the Roger Pen can be locked in directional mode even while lying flat on a table. The full version of the Roger Pen also features wideband Bluetooth. This allows it to be used with cellphones giving hands free operation and it supports headset profile for ac- cepting and declining phone calls, voice dialing, and last number recall.

The Bluetooth feature also permits its use for transmitting your TV audio directly to your hearing aids. This is in conjunction with its docking station which also provides for charging. It automatically detects an audio signal even if the device is turned off, and powers down if there is no audio signal for 45 seconds.

The system also comes with an audio cord that plugs into the bottom of the pen and transmits audio from any multimedia device, such as an iPod, directly to your hearing aids. When used in this mode, the mi- crophones are muted. The pen remains in this mode until the audio cable is unplugged or the Roger Pen is switched off.

picture of a roger clip on microphone

In addition to the Roger Pen, there are other Roger microphones available. There is the Roger Clip-On Mic. This microphone can be clipped on to the clothing. It is ideal for use by a partner or friend. It also includes an audio input for listening to multimedia and TV similar to the Roger Pen.

picture of a roger table microphone

A newer addition to the Roger family is the Roger Table Mic. It is useful for people who participate in meetings. It is easy to connect and allows for full participation in large meetings with multiple participants. With its rechargeable battery it allows for 20 hours of operat- ing time before needing to be recharged. For very large meetings, multiple Table Mic’s can be net- worked together to provide for larger table coverage.

While the Roger system works seamlessly with Phonak hearing aid models, it is also compatible to be used with most other hearing aid manufacturer’s products. With Phonak aids a number of receiver options are available. Integrated receivers are built right into the hearing aids and become the battery door. There is also a universal Roger X receiver. This can be plugged into the ComPilot and operates through the ComPilot neckloop. It is tiny, not as this image would suggest, and plugs into all kinds of remotes, neckloops, hearing aids and more.

For other manufacturer’s hearing aids, including cochlear implants and bone anchored hearing aids (BAHA), there are also options. The Roger X receiver can be plugged into the streamers of other manufacturer’s or plugged into their hearing aid via a boot or audio shoe. There is also a Roger MyLink Neckloop receiver that functions with all hearing aids that are equipped with telecoils.

The Roger components, microphones and receivers work seamlessly and automatically with each other. There are no channels to select or change. To con- nect simply press a button on the Roger microphone or it can be set up to connect automatically. The op- erating range is about 20 meters, but will be some- what less if there are walls or room dividers involved.

If understanding speech in noise is a major problem for you, then maybe the Roger System is your answer. Perhaps a less expensive hearing aid with a Rogers system would cost less and give you so much more lifestyle enhancement.

Roger System

Roger Select

picture of a roger select microphone transmitter

You’ve got to see it to believe it. Check out the Video first!

The new Roger Select is a 6-way beam forming table and personal use Roger transmitter with new sound processing for optimizing signal to noise ratios, cleaning up speech and reducing noise. It can be worn on a lanyard so it is a little bit like a pen and a little bit like a table mic! You can touch the edges and lights will turn on to show you which direction (of 6!) you’re going to hear towards, then turn off after a second or two. Discreet, small and powerful with clarity of sound that is unparalleled.

Table Mic II

picture of a table mic 2 microphone transmitter

Roger reinvented the Table Mic, and unlike the Select, you have the remote (like in Table Mic 1, the original) and it can be controlled at a distance, and unlike the Select, you cannot choose the direction (of 6!) you want to hear towards because it is automatically determining where the speech is coming from and only activating those microphones to optimize speech over noise. You can still get automated 6-way beam-forming Roger excellence so it is a great business workplace accomodation solution, personal solution for big dinners or social get-togethers. And the sound has been updated and refined, so the Table Mic 1 users have to hear it to believe the improvement in speech clarity, sound quality and noise reduction!

Roger Focus

picture of roger focus receiver colors linked to a full-sized image of the same

The Roger Focus is a receiver for the Roger Pen, EasyPen, Select, Table Mic I and II, Clip-On Mic, Inspiro, Inspiro SoundField and Touchscreen Mic Network transmitters. The benefit of “Leveling”, noise reduction and improved “Signal to Noise Ratios” (SNR) are unmatched. See the links below to learn more about some applications for the Phonak Roger Focus.

Roger Pen and EasyPen

picture of the roger easy pen microphone transmitter in blue silver and red.

The Roger EasyPen is a fully automatic personal Roger microphone to send the Roger signal to a personal receiver - the Roger Focus, Roger X that fits into any hearing aid brand Bluetooth device, or the Roger boot with Roger X that fits into any hearing aid brand over the ear hearing aid, or the Phonak hearing aid integrated receiver. The Roger benefit is all there, with some variances across brands and products that can affect the “Leveling” benefit.

The difference between the Pen and EasyPen is that the Pen can lock in any one of the three microphone modes regardless of its position in space. The EasyPen uses the accelerometer to determine whether to be narrow-band directional, wide-band directional or surround sound (omni mode). Furthermore, the Pen allows for two-way Bluetooth streaming (phone calls) but not one-way audio streaming (music).


picture of a roger mylink device which connects the roger microphone transmitter to the hearing aids using the hearing aids' telecoil.

The MyLink is a neck-worn receiver for the Roger signal that integrates the SoundField audio to the user’s personal hearing aids through an activated “tele-coil” in their hearing aids. So no boots, receivers or other accessories are needed.

Roger X Receiver

picture of a roger x receiver featuring direct audio input prongs

The Roger X Receiver is a little button that plugs in using a DAI (direct audio input) connection to any hearing aid manufacturer’s Bluetooth streamer which allows the Roger DM signal with all benefits to be transferred except automatic “Leveling” - the self adjusting and self maintaining signal to noise ratio in response to environmental noise floor changes. It is a quickest way to get the Roger DM signal to an existing personal hearing system.

Clip-On Mic

picture of a roger clip on microphone transmitter

The Clip-On Mic is designed to send a Roger signal from a speaker directly to the receiver on a personal hearing system.


We provide hearing aids that are fit in compliance with best practice standards. We provide WCB and DVA and AADL "third party" services. 


If you are under 18 or over 65 and are a resident of Alberta for more than 3 months you may have AADL coverage and this will affect your pricing as well. In some cases, you may have them fully paid for by AADL. Complete this form to find out your coverage and let us know prior to ordering hearing aids for you. 


If you have an approved DVA or WCB claim (any province) you will have hearing aid coverage for life including new ones approximately every 4-5 years, batteries, out of warranty services and more. 

To apply for a WCB Alberta hearing loss claim to get coverage for hearing aids, fill out this form


Medicard logo linked to medicard financing application page that is external to this website

Hearing aids seem expensive but there are a few perspectives that should be considered. If you amortize the up-front cost of hearing aids over their 5 year span and consider that you’re maintaining nerve function you’d otherwise risk losing, while hearing better and being more connected to the world you love, you’d see that the daily cost is about $1-2 a day, and your auditory system health as you mature is, well, priceless. 

And what you spend out of pocket is a tax benefit. You can write off some of your investment as a medical expense on income tax. 

Nonetheless, the initial investment can be overwhelming. This is why we offer financing. View some sample rates by clicking here.

The medicard logo to go to the financing application or on the image below to see sample rates.

Hearing Aid Overview

When prescribing a hearing aid system, we take into account style, technology, accessories, audiological needs, style, communication and acoustic needs and much more. There are many manufacturers and here’s an introduction to general technology levels as a starting point. 

Belong Technology

Hearing aid technology differs in how features are designed to reduce background noise and enhance speech to optimize the signal to noise ratio in challenging listening environments. The 4 levels of technology are described here, feature by feature. This is the Belong line, and there’s also a Venture line. 

Styles and Colours

Hearing aids are in the ear or over the ear based on how much occlusion or head echo can be expected based on the test results. Personal preference play a part as well. 


Toys that make the hearing aids your personal hearing system include bluetooth stereo/TV streamers, receivers, Roger enhancements and much more. 

BAHA - Bone Anchored Hearing Aids

picture of how a bone anchored hearing aid works and looks when worn

If you have a hearing change that is “conductive” it means that your actual sense of hearing is better but you don’t hear as well because the mechanics of the outer and middle ear are not working well, and if surgery is not an option or surgical options have been exhausted, then you may benefit from a Bone Anchored Hearing Aid. If you’re a candidate, an ENT will consult and if you’re deemed fit for surgery and wish to proceed, a magnetic implant under the skin, or an abuttment on the skin will be inserted that will connect to a hearing aid that will send sound - including bluetooth calls and streaming - to your “cochlea” or inner ear sense organ of hearing and bypass all the outer and middle ear mechanics.

Ask yourself these questions and if you answer "yes" to any of them, then you may be a good candidate for the Baha System.

Are you deaf in one ear?

Do you have trouble getting sufficient loudness when using hearing aids?

Do you battle feedback or distorted sound quality when using hearing aids?

Do you suffer from sore or irritated ears due to your hearing aids?

Do you have draining ears?

Do you have malformed ears or ear canals?

Schedule a free consultation to learn more.


picture of a man wearing the adhere device looking away from the camera at a little girl who is smiling

ADHEAR is a novel hearing system revolutionizing the concept of bone conduction. ADHEAR is a non-surgical hearing solution that makes it possible for you to use the system and benefit immediately from better hearing. Are you curious to know what hearing via bone conduction is like? Simply contact your hearing care provider and test ADHEAR before you go for it. The system’s simplicity makes it possible. Using the ADHEAR system is easy and handling the device couldn’t be more straightforward. Attaching the system, changing the battery or choosing a program— it’s simply child’s play.

ADHEAR is the only non-surgical bone conduction device that does not apply pressure onto the skin and is therefore very comfortable to wear.

The sound waves are transmitted onto the bone via the adhesive adapter placed on the skin behind the ear.

The adhesive adapter is very light and discreet. ADHEAR delivers clear hearing benefit. Tests have shown that the performance of this new bone conduction system is comparable or even better than that of other passive bone conduction devices.

With this system the adhesive adapter stays securely in its optimal position, allowing you to enjoy a continual hearing experience without interruption. In addition, the close proximity to the inner ear helps to transfer sound information efficiently.


picture of the 4 battery sizes that are internationally available with colour coding and size description. yellow is size 10, brown is size 312, orange is size 13, blue is size 675

Hearing aids need batteries and we provide German engineered batteries at competitive prices, lower than most places who then have sales to drum up business. Our every day low price is guaranteed. Buy 10 packages and get a discount.

Join our Battery Club

Joining the Club will have us send you batteries as you need them so you never run out! Ask Brenda for more information when you come in or fill out this form (any inquiries with only emails and  without a message will not be replied to due to spam policies):

Hearing Aid Suppliers

There are quite a few hearing aid suppliers which are showcased below. Each manufacturer has some unique product while there are also a lot of similarities between them.

Sonova includes Phonak and Unitron. William Demant includes Oticon, Bernafon and Sonic. Resound and Beltone are the same, and Signia (Sivantos’ new Brand for what was Siemens Audiology), Starkey and Widex are not sub-brands of other suppliers.  The two largest international interests in hearing technology research and development are Sonova and William Demant Holdings, which means Phonak and Oticon. 

Phonak Hearing Aids

phonak logo

Phonak’s goal is to improve the quality of life of people with hearing loss. Phonak is the innovative force in hearing acoustics. With our creative solutions, we strive to overcome technological limitations - so that all people are able to hear, understand and fully enjoy life's rich landscapes of sound.

Phonak stands for innovative solutions in the field of hearing. In our opinion, this is the only way to create hearing aids for all kinds of hearing loss, all lifestyles, ages or budgets. The great variety of our innovations offers a suitable hearing aid for all individuals.

Oticon Hearing Aids

oticon logo

Getting older no longer means settling down. People expect more from life than ever. And we do everything we can to deliver.

Today’s aging generation takes care of their health and wellbeing, they are better educated and informed than previous generations and they want to stay connected to the world around them. We use the insight we get from these hearing aid users to shape our solutions and we work together with hearing care professionals to empower users to live the life they want.

Unitron Hearing Aids

unitron logo

Unitron is one of the fastest growing, most successful hearing instrument manufacturers.

"We’re all around the world, but our relationships are decidedly local. We’re a global company that designs and manufactures really great hearing instruments. That’s what we do. More important is why we do it. We do it because hearing matters. We partner with dedicated hearing healthcare professionals around the world who share our belief that hearing well is a beautiful thing.”

Sivantos (Siemens) Hearing Aids

savantos logo

We are one of the world’s top manufacturers of hearing aids. Sivantos Group companies serve hearing care professionals globally, and have built up market-leading positions in many countries. In fact we are proud to develop and manufacture one out of every four hearing aids being used worldwide. We have helped people with hearing loss for far more than 100 years.

We offer hearing aids branded Siemens, Signia, Audio Service, Rexton and A&M. Complementary accessories, fitting software, smartphone apps and diagnostics workflow solutions are also part of our portfolio. Today, Sivantos Group employs about 5,000 people in more than 25 countries. They all do their best to help hearing impaired people to enjoy the sound of life.

Widex Hearing Aids

widex logo

Widex is a family owned company founded in Denmark in 1956. Today, it is one of the world’s largest manufacturers of hearing aids. Widex hearing aids are sold in more than 100 countries around the world, and the company employs over 4,000 people worldwide.

We develop digital technology at a level of quality that few can match, and this has forged our reputation as one of the most innovative manufacturers in the industry. Our uncompromising approach to innovation has led to such advances as the world’s first digital in-the-ear hearing aid, as well as our own revolutionary wireless technology.

Our mission is to provide the absolute best hearing aids and customer services. We offer the most advanced, natural sound on the market. Our products let people connect and communicate easily.

Helping people hear is our business

Starkey Hearing Aids

starkey logo

Starkey Hearing Technologies is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing.

As a world leader in manufacturing and delivering advanced hearing solutions, our goal is to bring people together and make lives richer by empowering individuals to reach their full potential in life.

In 1967, William F. Austin founded our company with the simple premise, "Alone we can't do much. Together, we can change the world." We live that vision every day – and it's why with every Starkey Hearing Technologies' product purchased, we donate to Starkey Hearing Foundation to help more people in need around the world receive the gift of hearing. To date we have given over 1 million hearing aids to people around the world.

Resound Hearing Aids

ReSound Logo

ReSound provides excellent sound by offering innovative hearing solutions that combine original thinking and design with solid technology - all based on deep audiological insight and understanding of hearing aid users.

ReSound constantly strives to develop better solutions that help people rediscover hearing - so they can live rich, active and fulfilling lives.

With roots that reach all the way back to 1943, ReSound has been responsible for a number of hearing industry firsts: WDRC (Wide Dynamic Range Compression) broke new ground for sound processing. DFS (Digital Feedback Suppression) was the first system to effectively eliminate howling and sound distortion.

Bernafon Hearing Aids

bernafon logo

Since 1946, Bernafon has been passionate about developing and marketing quality hearing systems that enable people with hearing difficulties to enjoy authentic listening experiences. With Swiss Engineering, precision technology and Bernafon's commitment to individual service, we strive to exceed our customers' expectations. Bernafon's aim is to provide extra value to our partners every day. Bernafon representatives and employees in over 70 countries fulfill our vision.


MED-EL logo

As the industry’s technology leader in implantable hearing solutions, MED‑EL products are the result of 30 years of focused research and a commitment by its founders to fostering a company culture of excellence.

MED‑EL has a strong tradition of advancing the technological and scientific foundation in the field of hearing implants. The company’s strong and consistent focus on research and development will continue to fuel the pipeline of new ideas and innovations. Our broad portfolio of products ensures that we can provide a hearing implant solution to fit each candidate’s unique hearing loss.

MED‑EL was there at the beginning and they will be there for you today, tomorrow and in the future offering state-of-the-art hearing implant solutions that are comfortable to wear and easy to use.

Cochlear Corp

cochlear logo

For more than 35 years, people all over the world have connected to sound through a Baha® bone conduction implant. The Baha System uses the body’s natural ability to conduct sound through bone conduction, and has the potential to make an immediate and positive impact on how well you hear and communicate. 

We help people hear and be heard. We empower people to connect with others and live a full life.

We help transform the way people understand and treat hearing loss.

We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

© Ossicle Hearing Inc., 2016-2019 | audiology fort mac email | Phone 780-750-4327 | Fax 780-757-4792